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官方给我的最新答复，决定给我退款仅退款我自己充值的那一部分余额，官方送的5镑就别想了。
另外Giffgaff社区有一篇帖子显示最近有不少会员遇到问题。
https://community.giffgaff.com/d ... rvices-29-july-2024
Nadia here this time and our system places bars on accounts automatically when prompted by any activity, information or usage which breaches or Terms of usage. We don't know the exact reason, just that the automated process flagged your SIM/account to be barred.
Your credit balance was £5 free credit that was added by us and £5.28 remaining from your top up. The £5.28 has now been refunded and the money will be back in your bank in the next 5 working days.
We can't reactivate the number on giffgaff but as it's been less than 30 days since deactivation it's still possible for you to transfer the number to a different network.
If you'd like to take your mobile number to another network please just confirm the following verification details and we'll get you a PAC code for transfer:
- Member name:
- Mobile number:
- Date, amount and method of last top-up:
- 13 digit SIM serial number (printed on the side of the card):
- IMEI number of a phone that's been used with this SIM/number (dial *#06#):
Nadia at giffgaff | the Ask an Agent Crew
https://community.giffgaff.com/ |
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楼主: 潇湘妃子
