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本帖最后由 a496903055 于 2024-2-3 01:07 编辑
我的zen是欧洲地址，2023年5月开通，低频率使用。然后在2024年1月，开始比之前高的频率使用它。用香港信用卡给它的hkd，cny，eur，gbp账户充过钱，不在zen内进行货币转换，而是用信用卡直接给它里面的相应货币账户充钱，充得比较多的是hkd和eur。主要用zen的卡片在香港消费，在香港atm提取港币。然后，又绑定了大陆微信在深圳刷人民币，在深圳就这么用了1天。等到那些人民币交易complete之后，我的zen就说要关户了，这时候是2024年1月底。最后的消费是人民币消费。经过向zen客服询问关户理由，zen客服给我发邮件，说：
- Hello,
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- Below I attach a transcript from our Terms of Use where the reasons why the account may have been closed are described:
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- We may terminate agreement immediately if we reasonably suspect or determine that:
- i. you repetitively or persistently breach ZEN terms that are applicable to you;
- ii. you provided us with false or misleading information or documentation, or you failed to keep us up to date with your personal or contact data or failed to provide us with the documents and (or) information we requested in relation to the periodical review of your personal data and (or) your conducted payment transactions within the indicated timeframe;
- iii. you used ZEN services for criminal activities, or you have violated applicable laws or regulations especially regarding AML/CTF regulations;
- iv. we have reasons to suspect that you used ZEN services for malicious, fraudulent, illegal or immoral purposes or in a way which may harm ZEN’s, ZEN employees’ or ZEN’s business partners’ reputation or business, or you are abusing ZEN system, or you are in material breach of your obligations under these, or any other terms of ZEN agreed by you;
- v. you used external tools that were designed to manipulate data or influence the flow of money in order to avoid liabilities or gain unfair, fraudulent or illegal advantage or other such benefits;
- vi. you are no longer resident in one of the countries eligible for creating a ZEN account;
- vii. it is found out that you have duplicate ZEN memberships;
- viii. you are using the services to make or receive payments for activities related to those provided in the restricted activities and countries list;
- ix. you abuse ZEN’s services (for example you have ordered an unreasonable number of ZEN Cards or made an unreasonable number of transactions in a short period of time);
- x. ZEN becomes aware of your death, loss of legal capacity, bankruptcy, or insolvency;
- xi. ZEN is required under the applicable laws and regulations to terminate its relations with you;
- xii. your ZEN membership remains suspended for more than 6 months.
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- We will specify the reasons for terminating your account whenever possible. However, if your account has been terminated for reasons connected to points (iii) or (iv) above, ZEN may not be able to indicate the reasons for termination due to legal restrictions applicable to ZEN.
- https://www.zen.com/wp-content/uploads/2023/02/Terms_and_Conditions_Individual.pdf
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- Best regards,
- 以下是我们使用条款的摘录，其中描述了可能导致关闭账户的原因：
- 如果我们合理怀疑或确定：
- i. 您反复或持续违反适用于您的ZEN条款；
- ii. 您向我们提供虚假或误导性信息或文件，或者您未及时更新您的个人或联系数据，或未提供我们在关于定期审核您的个人数据以及（或）您在指定时间范围内进行的支付交易方面请求的文件和（或）信息；
- iii. 您将ZEN服务用于犯罪活动，或者您违反了适用的法律或法规，特别是有关AML/CTF法规的法律；
- iv. 我们有理由怀疑您使用ZEN服务进行恶意、欺诈、非法或不道德的目的，或以可能损害ZEN、ZEN员工或ZEN业务合作伙伴声誉或业务的方式使用ZEN系统，或者您违反了这些或其他由您同意的ZEN条款的义务；
- v. 您使用旨在操纵数据或影响资金流动以避免责任或获取不公平、欺诈或非法优势或其他类似利益的外部工具；
- vi. 您不再是有资格创建ZEN账户的国家的居民；
- vii. 发现您有重复的ZEN会员资格；
- viii. 您使用服务进行与受限活动和国家列表中提供的活动相关的支付；
- ix. 您滥用ZEN的服务（例如，您在短时间内订购了不合理数量的ZEN卡或进行了不合理数量的交易）；
- x. ZEN得知您的死亡、失去法定能力、破产或破产；
- xi. 根据适用的法律法规，ZEN被要求终止与您的关系；
- xii. 您的ZEN会员资格已被暂停超过6个月。
- 我们将尽可能具体说明终止您账户的原因。然而，如果您的账户因上述第（iii）或（iv）点的原因而被终止，由于适用于ZEN的法律限制，ZEN可能无法指明终止的原因。
- 最好的问候，
你们觉得我做了什么导致被封了，错在哪里？
是不是绑微信，人民币消费，把我的zen做死了？ |
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