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本帖最后由 mobile 于 2025-1-4 10:17 编辑
https://n.vodafone.ie/support/pa ... -up-offer-faqs.html
How often do I need to top up to keep my number active?
To keep your pay as you go plan active you need to top up every 28 days.
If you do not top up after 28 days, you will only be able to make calls and use data if you have a credit balance on your account. If you don’t top up for 6 months your number will become inactive and no longer be able to make calls. If you do not top up for a further 2 months (8 months altogether) your number will be disconnected.
To prevent your number from becoming inactive you will need to top up with a minimum of €5.00. This will reactivate any exiting balance you have on your plan.
I have a pay as you go SIM in my static device. Why is it not working?
Static devices include:
Alarms
Gates
Fountains
If you have a Pay as you go SIM in a static device (e.g. gate) and you have not topped up your credit in 6 months or more, you need to take action to prevent your Pay as you go SIM from being disconnected due to inactivity which could result in your static device not functioning properly. You may have received texts or an email from Vodafone indicating that you need to top up. Your account may also have been marked as inactive within My Vodafone. If so, the below information will tell you what to do.
6 months after the last top up – you need to top up within 7 days to keep your number active
6 months and 7 days after last top up - outgoing services (calls and texts) will be deactivated, incoming services stay active
8 months after last top up – your number will be disconnected if you do not top up in the next 7 days
8 months and 7 days after last top up - your number will be disconnected but can be reactivated at any time within the following 6 months. Please submit a reconnection request or contact us via the Chat button on this screen, and we will be happy to assist you with this
14 months after last top up - your number is recycled and cannot be returned to you.
You can top up any time with a minimum of €5. We recommend that you set up to a monthly €5 Auto Top Up so that you don’t have to remember to top up and can ensure that your PAYG SIM does not go inactive.
We also recommend that you register your PAYG SIM by logging on to My Vodafone online or on our app, and you can check your credit balance on the go. If you still need help, please connect with our customer care team by clicking the Chat button on this screen. |
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